Frequently asked questions
What are your shipping options?
We offer free standard shipping on orders over $49. Standard shipping typically takes 5–10 business days, while express options are available at checkout for faster delivery.
How quickly will my order be processed?
Orders are processed within 1–2 business days. You will receive an email confirmation with tracking information once your order ships.
What is your return policy?
We want you and your pet to be happy. You may return or exchange the product within 45 days of purchase if it doesn’t meet your expectations
Do you ship internationally?
Yes. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I contact customer service?
Visit our Contact page or email support@wagbalance.com. We typically respond within 24 hours.
Can I change or cancel my order?
If you need to adjust or cancel your order, please contact us immediately. Once an order has shipped, changes are no longer possible.
Are your products suitable for cats as well as dogs?
Our harnesses and accessories are designed primarily for dogs but many items are suitable for cats. Check product descriptions or contact us for guidance.